Privacy policy


In order to purchase the services on sale through this web, you need to fill in the fields with the necessary details and accept the general conditions. This acceptance represents the full, express and unreserved agreement with all the general conditions set out in the version published by Girona Experience and which will be binding on both parties.

Purchases can be made in English, Catalan or Spanish. Girona Experience will do its utmost to ensure that the products and services offered are legally covered, have quality guarantees and, if necessary, the corresponding insurance cover.

The system will issue a personal voucher listing the services purchased andspecifying the total price and taxes.

All transactions will be made over a secure connection. We guarantee absolute confidentiality concerning your personal data.

Payment can be made with credit cards issued by the Visa, Master Card and American Express networks.-

Following confirmation of payment, the transaction will be deemed to be final and you will receive an e-mail confirming the details of your transaction.

Customers must pay the full amount of the on-line value for all the services. All prices and payments are fully inclusive of all taxes.

To receive your ticket or the service, you will need to hand in the original voucher showing proof of purchase and the document giving proof of

The vouchers will be valid only for de contracted day.

Changes and cancellations must always be made through our e-mail,

who will confirm such changes and cancellations and process any refunds.

cancellations and modifications

New Cancellation Policy due to COVID-19 (Coronavirus)

Travelers who cancel a booking more than 48 hours in advance will receive a full refund from GironaExperience  

In case of canceled flights or other circumstances like a quarantine you will just need to send us some kind of document to confirm the cancellation and the refund. 


Customers who are not at the point of departure agreed by the company when it comes to realize the service purchased, also will lose 100%.

Girona Experience will not be responsible for the following:

Cancellation or change of any service by the developer program.

Cancellations due to causes of force majeure.

Once customers have selected the products or services, they must click on the “buy now” button and fill in the form with their details. From this moment, they will be deemed to be Girona Experience customers and it will be understood that they accept all the general conditions of purchase and the specific conditions of each product or service.


Through this notice, Girona Experience, (in hereinafter "The company") informs the users of its website in its policy of protection of personal data (hereinafter "personal data") for free and voluntarily if they wish to provide to the company personal data requested in the form of contact. THE company reserves the right to amend this data protection policy to adapt it to new legislation and practices in the industry. The personal data will be processed automatically and incorporated into files that the company will be holder and responsible. The collection and processing of personal data, carried out by the company or by third parties on its behalf, is intended to the maintenance of the contractual relationship that the customer has, where appropriate,with the company, management, administration, provision, extension and improvement of services of the company, its adaptation to the preferences and tastes of customers, and shipping, by traditional and electronic means of commercial information about the services offered by the company currently and in the future. THE company will not transfer personal data to third parties without the prior written consent of those affected. THE company or, where applicable, third parties who deal with personal data on behalf of the company, has adopted the security levels of protection of personal data legally required. However, the user should be aware that Internet security measures are not impregnable. The users hold and may exercise the rights of access, cancellation, rectification and opposition, by contacting the company by email




About Girona Experience

Girona Experience is a company specialized in the organization of tailored tours to discover some of the most magical corners of Girona, we organise all our trips in a luxurious 6 seats van. Free transport.

We invite you to discover and experience some of the most  charming sights in this province yet to be fully discovered.
Do not hesitate to contact us!!
We have the legal VTC transport license.




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